Recent Blogs - CCMR3 Media Room

Rethink your collection strategy: How a digital-first mentality can boost collections

Customer preferences evolve. Whether due to the development of new technologies or significant events such as the COVID-19 pandemic, consumers today prefer digital experiences over traditional communication methods like phone calls and letters. This extends to the collection industry. According to a McKinsey study on the customer experience of credit delinquency, customers prefer communicating digitally,…

Two Types of Collection Services—And How They Benefit Your Practice

As a healthcare provider, protecting your revenue cycle is critical, but your focus should be on serving your patients, not battling with insurance companies or working to track down earned revenue. Accounts Receivable Management partners can relieve this burden and provide a much-needed service not just for you, but for your patients as well. If you’re a provider looking to get away from the stress of managing your accounts receivable process, here’s a high-level breakdown of how a partner might be able to help.

Mastering the First 30 Days of the Healthcare Revenue Cycle

For many healthcare practice owners, creating and maintaining a healthy revenue cycle is a major challenge. Balancing insurance billing and managing patient responsibility can be as stressful for staff as it is for payers–but it doesn’t have to be.

How Would Your Customers Rate Your Collection Process? Your Revenue Depends on It

From beginning to end, your customers’ experience with your debt collection team can affect your brand reputation as well as your success in collecting revenue. Simple adjustments in approach as well as investments in modern technology will benefit you now and in the long run.

The Role of Technology in Revenue Recovery during COVID-19

Without a guaranteed end date for the pandemic’s economic effects, businesses are in a unique position to modernize their collection practices in real-time while helping customers overcome their financial hurdles.

Compassionate Problem-Solving: The New Collection Strategy You Can’t Ignore

There has never been a better time to implement a new approach to collection–one rooted in empathy, collaboration, and problem-solving.

Two ways lenders can engage borrowers during a loan modification cycle

In a matter of weeks, COVID-19 has sent shockwaves through the lending industry. For banks, credit unions, direct lenders and other FinTech organizations, customers have shifted gears from aggressively planning for the future to focusing on immediate concerns.